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Library Supported Technology: Troubleshooting

This guide provides instructions and information about the hardware, software and platforms managed by the Library.

Locked Account

A BLS account will automatically lock after five incorrect login attempts to email, BLSConnect, lab computers, printing release stations, or WiFi.

If you get locked out of your account, you have two options:

  1. Wait 30 minutes for your account to unlock
  2. Go to to reset your password (you will need your BLS ID)

If you get locked out of your account on a personal device, you may lose access to WiFi through bls-secure and you will not be able to log into a lab computer using your BLS credentials. If you need immediate access to your account, there is a public access computer on the ground floor by the circulation desk that does not require a login -- you can use it to reset your password using the link above, or to send a ticket to IT for additional assistance. Alternatively, you can ask the circulation desk for the guest WiFi password.

REMEMBER! If you do reset your password, you must update the following to avoid being locked out again:

  • Keychain (for Mac users)
  • WiFi settings
  • Outlook and Microsoft apps
  • Saved browser passwords

If you continue to have issues after following these steps, please reach out to IT at (You can do this from your personal email!)

Other Issues?

Clearing Cache

Web browser cache temporarily stores information about websites to optimize your browsing experience. Sometimes, this storage causes certain websites to slow down, crash, or work incorrectly. Periodically clearing cache can help solve these issues. Instructions are detailed below and included as PDFs with detailed screenshots.

Instructions for Clearing Cache in Firefox
  1. Click the horizontal bars in the upper right corner of the window, then click Settings.
  2. Click Privacy & Security.
  3. Scroll down to the middle of the page until you see Cookies and Site Data, then click Clear Data.
  4. Optional: click the check mark next to Cookies and Site Data to remove it.
  5. Click Clear.
Instructions for Clearing Cache in Safari
  1. Click the Safari menu in the upper left-hand corner of your screen, then click Settings.
  2. Click Privacy, then click Manage Website Data.
  3. To remove all cache and cookies, click Remove all. (This may sign you out of some websites.)
  4. In the new popup window, click Remove now.
Instructions for Clearing Cache in Chrome
  1. Click the three vertical dots at the top right of the window, then click Settings.
  2. Click Privacy and security, then click Clear browsing data.
  3. Select the boxes next to Cookies and other site data and Cached images and files, then click Clear data.